Return & Refund Policy
Return & Refund Policy
At MEYER'S, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to assist you.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, in the original condition, and include all original packaging and accessories, whenever possible.
Not Eligible for Return
- Gift cards
- Custom or personalized products
- Final sale items
How to Initiate a Return
Please contact our customer support team at WilliamsAnri306@gmail.com with your order details. After your return request is approved, we will provide you with instructions on how to return your item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. Shipping fees for returns are calculated and displayed at checkout for your original order and are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method.
Refund processing generally takes 5-10 business days after we receive the returned item. Please note that shipping fees are non-refundable except when the return is due to defective, damaged, or incorrect items.
Order Processing and Shipping Times
- Processing time: 1-3 business days
- Shipping time: 7-12 business days
Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing it. After this window, we may not be able to cancel your order if processing has already begun.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us at WilliamsAnri306@gmail.com within 7 days of delivery. We will work with you to resolve the issue promptly.
If you have any questions about our return and refund policy, please contact us at WilliamsAnri306@gmail.com.